Product prices and availability are accurate as of 2017-05-22 05:16:15 UTC and are subject to change. Any price and availability information displayed on http://www.amazon.com/ at the time of purchase will apply to the purchase of this product.
Description of Customer Satisfaction Made Easy: Senior Living...
We are delighted to present the fantastic Customer Satisfaction Made Easy: Senior Living Communities.
With so many on offer these days, it is great to have a make you can recognise. The Customer Satisfaction Made Easy: Senior Living Communities is certainly that and will be a great acquisition.
For this reduced price, the Customer Satisfaction Made Easy: Senior Living Communities is widely respected and is always a regular choice with most people. Elder Care Advisor have provided some nice touches and this results in great value for money.
There are many ways to quantify the residents’ support of the management of the community. As with any business, word-of-mouth endorsements by your customers are your best advertisement. Residents will define quality as simply the difference between what they expect and what they get. If their expectations are exceeded (or even just met), they will represent your community as a quality operation. Conversely, if you are unable to meet their expectations, or fail to deliver on your promises, they will not recommend your community to friends and can even become hostile. Learn about the importance of resident satisfaction, how to manage moments of truth and the service model. Explore the cycles of good and bad service and how to handle resident complaints effectively. Ideas are also offered on how to conduct resident opinion surveys and interpret results.